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Corresponding Author ORCID Identifer

Padmanabhan Subramanian https://orcid.org/0009-0002-2877-6276

Section

Regular Issue

Abstract

ERP systems centrally provide support to a company's business operations and are capable of providing solutions in the area of resource management, process streamlining, and making data-driven decisions. Acceptance of ERP systems is growing in India as companies begin to become more efficient and competitive. Among the most prominent players are Oracle ERP Netsuite and Microsoft Dynamics 365, both holding unique attributes which pose a challenge for businesses when choosing the right system. The aim of this paper of study is to compare between Oracle ERP Netsuite and Microsoft Dynamics 365 by exploring their contribution to business development in India. With respect to the implementation complexity, user satisfaction, ROI, and overall business impact, this research study weighs the merits and demerits of each platform according to India. Although high-end multinationals prefer it for its strength and integrated features, the SME prefers Microsoft Dynamics 365 because of its flexibility and smooth integration with other products of Microsoft. Basing the conclusion drawn from the afore findings, the study does provide recommendations to the Indian business in the choice of the most appropriate ERP system. Thus, valuable inputs into the understanding of the adoption of ERP in India are expected from this article.

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